END-TO-END TELEHEALTH SOLUTION
HIPPA COMPLIANT | WHITE-LABEL | TELEHEALTH-COMMERCE
CONNECT-GO supports every aspect of telehealth operations
from creating your online store and brand to managing patient communications, secure payment processing and more.
Appointments
Automations
Payments
AI Chat Widget
Marketing
Tracking
Reviews
E-Signing
Live Support
Live Transfer
Communication
HIPPA Compliant
All the tools you need in one platform
Without having to "duct-tape" multiple platforms together.
CONNECT-GO
Bookings & Appointments
Automatically Book Patients To Your Calendar
Streamline scheduling, manage patient appointments, and improve overall operational efficiency, without lifting a finger
Customizable Booking Pages
Create branded and customizable booking pages for appointments, tailored to match the practice's branding and patient engagement needs.
Multi-channel Booking
Allow patients to book appointments online via website, patient portal, or integrated communication channels (email, SMS).
Appointment Reminders
Send automated reminders to patients via email or SMS before scheduled consultations to reduce no-show rates and improve appointment adherence.
Confirmation Requests
Prompt patients to confirm or reschedule appointments through automated notifications, ensuring updated schedules and reducing appointment conflicts.
Real-time Availability
Display real-time availability, allowing patients to select convenient appointment slots.
Patient Portal Access
Provide a secure online portal where patients can view available appointment times, schedule consultations, manage their appointment preferences and more.
Appointment History
Allow patients to access their appointment history, review past consultations, and reschedule appointments as needed through the patient portal.
Automated Waitlist
Enable patients to join a waitlist for preferred appointment times or providers, automatically notifying them when a slot becomes available due to cancellations or rescheduling.
Sync with Existing Calendars
Integrate appointment scheduling with existing calendars (Google Calendar, Outlook, etc.) to manage provider availability and avoid double bookings.
Booking Rules
Set up custom booking rules based on provider availability, appointment types, duration, and specific service requirements to streamline scheduling processes.
Priority Notification
Notify patients on the waitlist of immediate appointment openings, improving patient satisfaction and optimizing provider schedules.
Flexible Rescheduling
Allow patients to reschedule appointments online within defined parameters, ensuring flexibility while maintaining operational efficiency.
Online Transactions Management
Payments
Manage payments across all aspects of your company's operations, from consultations to shipping logistics. CONNECT-GO facilitate streamlined transaction processes and overall improved payment experience.
Integrated Payment Processing
CONNECT-GO integrates with major payment processors, enabling seamless acceptance of payments.
Payment Forms
Easily collect payments by creating customizable payment forms that can be embedded on your website or shared with patients.
Recurring Billing and Subscription Management
Set up recurring billing for subscription-based services refills, etc.
Automated Invoicing
Generate and send detailed invoices automatically. Customize invoice templates to include relevant details and branding.
Shipping Cost Calculation
Calculate and include shipping costs in your payment process. Provide transparency regarding total costs at the point of payment.
Payment Reminders and Notifications
Send automated reminders regarding upcoming payments, overdue invoices, and more.
Comprehensive Payment Analytics
Access detailed analytics and reports on payment transactions, revenue trends, and payment behaviors. Gain insights to optimize financial management and business strategies.
White Labeling
White-labeling, allows companies to brand the platform with their logo and customize the user interface to maintain brand consistency and enhance patient trust.
Communication Channells
All-In-One Communication Solution
CONNECT-GO's features collectively enhance communication efficiency. We aim to deliver efficient, personalized, and secure communication and engagement experiences.
Automated Emails
Set up automated workflows for appointment reminders, follow-up communications, and educational content delivery via email.
Email Campaigns
Create and manage targeted email campaigns to communicate with patients, provide health information, and more.
Click-to-Call
Initiate outbound calls directly from Connect. to your contacts for appointment confirmations, consultations, patient follow-ups and more.
Call Tracking
Track incoming and outgoing calls, log call details, and integrate call data with patient records for comprehensive communication management.
Live Chat
Enable real-time chat functionality on websites or portals.
SMS Campaigns
Send text message notifications, appointment reminders, and other alerts. Support two-way SMS messaging for customer responses and follow-up communications
Transfer Options
During a call, staff can transfer the call seamlessly to other departments or team members as needed, ensuring efficient handling of inquiries.
Voice Broadcasting
Send automated voice messages for important notifications.
Voicemail Drop
Leave pre-recorded voicemails to inform customers about product information, appointment reminders and more.
Call Recording
Record incoming calls for quality assurance, training purposes, or compliance with healthcare regulations (HIPAA).
Automatic Calling
When a Lead comes in, you can automatically push a phone call to the lead
Ringless Voicemail
Drop a voicemail to any contact automatically using a pre-recorded message
Full Messaging
Follow up with an automated SMS and Email that can be scheduled at any pre-determined window
HIPAA Compliance
Ensure all communication channels and interactions facilitated through CONNECT-GO on the website adhere to HIPAA regulations for patient data security and confidentiality.
Data Encryption
Implement robust encryption protocols to protect patient information transmitted through website communication channels, ensuring secure handling of sensitive data.
Live Support Webchat
Multi-Channel Support
Reach out to our support team with our Live Chat options, Email or even Phone to assist even further.
24/7 Support
Our support team is 24/7 with world-wide support.
Why Piece Together A Bunch Of Applications?
When You Can Have Them All In One Place
CONNECT-GO
Online Reputation Management
Review Monitoring
Monitor online reviews across various platforms (e.g., Google, Yelp, Facebook) to stay informed about patient feedback and reviews.
Centralized Dashboard
View and manage reviews from different platforms within a centralized dashboard in CONNECT-GO, allowing for streamlined review monitoring and response.
Automated Review Requests
Send automated review requests to patients after consultations or appointments to encourage them to leave feedback and reviews.
Customizable Templates
Customize review request templates with personalized messages and branded elements to enhance patient engagement and response rates.
Testimonials and Case Studies
Showcase patient testimonials, success stories, and case studies directly on the website or landing pages using Connect.'s integration capabilities.
Social Proof Widgets
Embed social proof widgets displaying positive reviews and ratings on the website to build trust and credibility among potential patients.
Feedback Analysis
Utilize sentiment analysis tools to analyze patient feedback and reviews, gaining insights into patient satisfaction levels and identifying areas for improvement in services.
Competitor Analysis
Compare online reputation metrics with competitors in your industry to benchmark performance and identify opportunities for differentiation.
Review Response Templates
Create and use pre-built response templates to streamline the process of responding to patient reviews, ensuring timely and professional engagement.
Response Tracking
Track and manage responses to patient reviews to maintain transparency, address concerns, and foster positive relationships with patients.
Brand Mentions
Monitor mentions of the practice or brand across social media platforms, news websites, and other online sources to stay informed about online conversations and brand perception.
Actionable Insights
Use data-driven insights to optimize online reputation management strategies, improve patient satisfaction, and enhance the overall reputation of your practice.
Reputation Performance Metrics
Access detailed reports and analytics on online reputation metrics, including review volume, ratings distribution, sentiment trends, and patient feedback analysis.
Marketing & Patient Acquisition
Lead Capture Forms
Easily create and embed lead capture forms on websites to capture visitor information such as email addresses, phone numbers, and preferences.
Customizable Widgets
Add customizable widgets for appointment scheduling, patient registration, or newsletter sign-ups directly on the website to facilitate seamless patient engagement.
Email Campaigns
Create and automate targeted email campaigns to nurture leads, educate patients about services, and promote upcoming appointments or events.
Promotional Messaging (SMS)
Send SMS messages to patients for promotions, discounts, or special offers.
Two-Way Messaging
Enable patients to respond to SMS messages, facilitating two-way communication for inquiries, appointment confirmations, and patient feedback.
Workflow Builder
Build and automate marketing workflows to nurture leads through the patient journey, from initial inquiry to appointment scheduling and follow-up care.
Behavioral Triggers
Set up triggers based on patient behavior or interactions on the website to deliver timely and relevant marketing messages and offers.
Promotional Messaging (SMS)
Send SMS messages to patients for promotions, discounts, or special offers.
Two-Way Messaging
Enable patients to respond to SMS messages, facilitating two-way communication for inquiries, appointment confirmations, and patient feedback.
Workflow Builder
Build and automate marketing workflows to nurture leads through the patient journey, from initial inquiry to appointment scheduling and follow-up care.
Behavioral Triggers
Set up triggers based on patient behavior or interactions on the website to deliver timely and relevant marketing messages and offers.
Automated Workflows
Set up automated email sequences based on patient actions (e.g., appointment booking, consultation completion) to deliver personalized content and reminders.
Personalization
Personalize marketing communications with patient names, relevant health information, and targeted content to enhance engagement and patient satisfaction.
Customer Segmentation
Segment patient lists within the CRM based on demographics, medical history, appointment frequency, or engagement level to tailor marketing campaigns effectively.
Campaign Performance
Monitor and analyze the performance of email and SMS campaigns, including open rates, click-through rates, conversion rates, and patient engagement metrics.
ROI Tracking
Measure the effectiveness of marketing efforts by tracking patient acquisition costs, appointment bookings, and revenue generated through your services.
Social Media Campaigns
Integrate social media platforms with CONNECT-GO. to create and manage social media campaigns, drive traffic to your website, and increase brand visibility.
Social Proof
Showcase patient testimonials, success stories, and case studies on the website to build trust and credibility.
SEO Tools
Use built-in SEO tools and optimization features to improve your website's search engine rankings, increase organic traffic, and attract more patients seeking online healthcare services.
Websites, Funnels & Landing Pages
Website Builder
CONNECT-GO includes a drag-and-drop website builder that allows pharmacies to create customized websites without needing extensive technical knowledge.
Branding and Design
Customize the website's branding, colors, fonts, and layout to reflect your practice’s brand identity and create a cohesive online presence.
Responsive Design
Ensure websites created with Connect are responsive, optimizing the user experience across desktops, tablets, and mobile devices for patient accessibility.
Survey Builder
Create custom surveys and feedback forms to gather patient feedback, assess satisfaction levels, and collect insights on your provided services.
Automated Surveys
Automate the distribution of surveys via email or SMS after consultations or appointments to gather patient feedback and improve service quality.
Customizable Templates
Use pre-built survey templates or customize survey questions and formats to address specific patient engagement goals and collect actionable insights.
Online Forms
Build and embed online forms for patient intake, medical history, consent forms, and appointment scheduling directly on your website or patient portal.
CRM Integration
Integrate survey responses, form submissions, and patient data collected through custom websites with the CRM system for centralized patient management and follow-up.
Third-Party Integrations
CONNECT-GO with third-party applications and platforms to enhance functionality and streamline data synchronization across systems.
Digital Signatures
Incorporate digital signature capabilities into forms to securely capture patient consent, agreements, and document acknowledgments during consultations.
Workflow Automation
Automate form submission processes, notifications, and data integration with CRM systems to streamline administrative workflows and ensure data accuracy.
Your business needs CONNECT-GO
To grow faster
CONNECT-GO
Tracking & Analytics
Performance Metrics
Monitor and analyze the performance of marketing campaigns, including email campaigns, SMS campaigns, and social media campaigns.
Conversion Tracking
Track patient interactions from initial engagement to conversion (e.g., appointment booking), allowing practices to measure campaign effectiveness and ROI.
Traffic Analysis
Measure website traffic metrics, including unique visitors, page views, bounce rates, and session durations, to understand user behavior and engagement.
Conversion Funnel Analysis
Analyze conversion funnels to identify potential bottlenecks and optimize the patient journey from website visit to appointment scheduling.
Email Engagement
Track email engagement metrics such as open rates, click-through rates (CTRs), and conversion rates to evaluate the effectiveness of email communications and campaigns.
SMS Engagement
Measure SMS engagement metrics, including delivery rates, response rates, and opt-out rates, to optimize patient communication strategies.
Appointment Metrics
Monitor appointment scheduling metrics, appointment attendance rates, cancellation rates, and rescheduling trends to optimize scheduling processes and reduce no-shows.
Sentiment Analysis
Utilize sentiment analysis tools to evaluate patient sentiments expressed in feedback and reviews, gaining insights into patient perceptions and sentiment trends.
Reporting Dashboard
Access customizable dashboards and reports that consolidate key metrics and KPIs relevant to operations, marketing efforts, and patient engagement.
Scheduled Reports
Schedule automated report generation and distribution to stakeholders, ensuring timely access to performance insights and facilitating data-driven decision-making.
Data Security
Ensure all tracking and analytics processes comply with HIPAA regulations for safeguarding patient data privacy and confidentiality across operations.
Provider Performance
Track provider-specific metrics such as appointment volume, patient satisfaction scores, and consultation duration to assess provider efficiency and patient outcomes.
Patient Feedback
Analyze survey responses and patient feedback to measure satisfaction levels, identify service improvement opportunities, and enhance patient experience.
CRM Integration
Integrate tracking and analytics data with CRM systems to maintain centralized patient records, track patient interactions, and improve patient relationship management.
Third-Party Integrations
Connect with third-party analytics tools and platforms for advanced data analysis, visualization, and cross-platform data synchronization.
Document Management & Signing
Digital Signing
Enable patients to electronically sign consent forms, treatment agreements, and other documents directly from any device.
Branding and Customization
Incorporate practice branding, logos, and relevant information into document templates to maintain a professional and cohesive patient experience.
Automated Document Sending
Set up automated workflows to send documents requiring signatures to patients before consultations, streamlining administrative processes.
Customizable Templates
Create and customize document templates for common forms such as consent forms, intake forms, and treatment plans, tailored to meet specific practice needs.
Cloud Storage
Store signed documents securely in the cloud within CONNECT-GO, ensuring accessibility and compliance with data protection standards.
Document Version Control
Maintain version control and audit trails for signed documents, allowing practices to track document history and revisions.
Reminder Notifications
Automatically notify patients via email or SMS about pending documents requiring their signature, ensuring timely completion and reducing delays.
Document Status Updates
Track the status of document signing processes in real-time, allowing your staff to monitor progress and follow up as needed with patients.
Intuitive Design
Provide a user-friendly interface for patients to navigate and complete document signing processes seamlessly, regardless of their technical proficiency or device used.
Workflow Automations
Automated Booking
Set up automated workflows to schedule appointments based on patient preferences, provider availability, and appointment types.
Reminder Notifications
Automatically send appointment reminders via email or SMS to patients before scheduled consultations to reduce no-show rates and improve appointment adherence.
Automated Forms
Create automated workflows to send patient intake forms, consent forms, and medical history questionnaires to patients before consultations.
Form Submission Handling
Automate the processing and integration of completed forms into patient records within the CRM system, ensuring data accuracy and compliance.
Post-Consultation Follow-Up
Automate follow-up workflows to send post-consultation surveys, treatment plans, and care instructions to patients after appointments.
Task Assignment
Automatically assign follow-up tasks to healthcare providers or administrative staff based on patient outcomes and treatment plans discussed during consultations.
Automated Referral Workflows
Create workflows to manage patient referrals to specialists or other healthcare providers seamlessly within your practice.
Invoice Generation
Automate the generation and distribution of invoices for your services rendered, ensuring accurate and timely billing.
Post-Consultation Follow-Up
Automate follow-up workflows to send post-consultation surveys, treatment plans, and care instructions to patients after appointments.
Payment Reminders
Automatically send payment reminders and notifications to patients for outstanding balances or upcoming payment deadlines, facilitating revenue cycle management.
Referral Tracking
Track referral status, patient outcomes, and coordination efforts through automated updates and notifications to ensure continuity of care.
Automated Messaging
Set up automated workflows to send personalized messages, educational content, and updates to patients based on their interaction history and preferences.
Workflow Sequencing
Design complex workflow sequences with conditional logic and triggers to automate multi-step processes and ensure seamless task progression.
HIPPA Compliant Measures
Business Associate Agreement (BAA)
Connect. offers a Business Associate Agreement (BAA). A BAA is a contractual agreement that outlines each party's responsibilities for protecting the privacy and security of Protected Health Information (PHI) as required by HIPAA.
HIPAA Policies and Procedures
CONNECT-GO has developed and implemented comprehensive HIPAA-compliant policies and procedures. These policies cover data security, access controls, data breach response, employee training, and other aspects necessary for safeguarding PHI.
Access Controls
CONNECT-GO. employs strict access controls to limit access to PHI to authorized personnel only. Role-based access ensures that employees can only access PHI necessary for their job functions.
Data Encryption
CONNECT-GO encrypts PHI both in transit and at rest using strong encryption algorithms. Encryption ensures that PHI remains unreadable and secure even if intercepted by unauthorized parties.
Audit Trails
CONNECT-GO. maintains detailed audit trails of all activities related to PHI within its platform. Audit logs track who accessed PHI, when, and any modifications made, providing transparency and accountability.
Data Security Measures
Compliance Monitoring
CONNECT-GO continuously monitors changes in HIPAA regulations and updates its policies and practices accordingly. Compliance reviews and assessments ensure ongoing adherence to HIPAA requirements and other relevant data protection laws.
Secure Transmission
Secure communication channels are used to transmit PHI, including encrypted emails, messaging features, and secure portals for sharing sensitive information with authorized parties.
Data Storage & Backup
CONNECT-GO stores data in secure data centers with robust physical and environmental controls. Regular data backups and disaster recovery plans are in place to minimize data loss and ensure business continuity.
Incident Response and Data Breach Management
CONNECT-GO has established protocols for responding to data breaches and incidents involving PHI. This includes notification procedures, containment measures, and mitigation strategies to minimize impact and prevent recurrence.
Encryption
PHI and other sensitive data are encrypted using industry-standard encryption protocols to prevent unauthorized access and ensure data integrity.
Let's Grow!
CONNECT-GO
CONNECT-GO
All-In-One Telehealth Solution
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