FAQ
What is Connect?
Connect is a no-nonsense telemedicine platform built to move faster, smarter, and more efficiently than the outdated system we all hate. No waiting rooms, no insurance black holes, no pointless steps—just real doctors, real prescriptions, real fast.
Too much of healthcare is wasted motion. Some visits require a doctor in the room—but most don’t. If all you need is a simple prescription or ongoing treatment, why should you waste an afternoon? Connect strips out the inefficiencies and makes care as seamless as it should be.
Why doctors use Connect?
Launch instantly. No red tape, no overhead, just patients who need care. Expand beyond your zip code. Serve patients anywhere you’re licensed. Pick what you offer. Use our formulary, set up your process, and stay in control. Forget insurance games. Cash-based, direct-to-patient. More efficiency, less friction.
Is Connect HIPPA compliant?
Yes. Encrypted, secure, and locked down.Your data is yours. We don’t sell it, leak it, or use it against you.
How does Connect work?
You answer a few key questions. No redundant forms, no useless steps. A licensed doctor reviews your case. On their time, not yours.If appropriate, you get a prescription. Your medication ships directly to your door. No appointments, no back-and-forth, no wasted hours.
Synchronous vs. Asynchronous Care – What’s the Difference?Synchronous Care = The old way. Live video calls, long waits, inefficiency.
Asynchronous Care = The new way. You submit your case, a doctor reviews when it makes sense, and things move faster.
What happens to my data?
Most companies exploit your data for profit. We don’t. Your data is private, secure, and never sold. We use anonymous data internally to make care better. That’s it.
What if I'm already using Shopify?
It's easy to switch we'll do it all for you. We'll rebuild your store 100% compliant. If you're considering third-party API integration in platforms like Shopify, it's essential to proceed with the utmost caution. The complexities and stringent requirements of compliance, especially in areas like HIPAA, mean that any misstep can lead to significant penalties, including legal and financial repercussions. The ease with which one can inadvertently break the compliance chain necessitates continuous, rigorous maintenance and a thorough understanding of all regulations involved. Given the severe consequences of non-compliance, it is often more prudent to employ solutions that are already compliant with industry standards. Remember, this is just the starting point; always consult with legal and compliance experts to navigate these complex areas effectively and ensure that no aspect of compliance is overlooked.
Is Shopify HIPPA compliant?
If you're considering platforms like Shopify, it's essential to proceed with the utmost caution. The complexities and stringent requirements of compliance, especially in areas like HIPAA, mean that any misstep can lead to significant penalties, including legal and financial repercussions. The ease with which one can inadvertently break the compliance chain necessitates continuous, rigorous maintenance and a thorough understanding of all regulations involved. Given the severe consequences of non-compliance, it is often more prudent to employ solutions that are already compliant with industry standards. Remember, this is just the starting point; always consult with legal and compliance experts to navigate these complex areas effectively and ensure that no aspect of compliance is overlooked. As of January 7, 2024, Shopify does not openly state that it offers a Business Associate Agreement (BAA), which is essential for HIPAA compliance.
Does Connect provide a Business Associate Agreement (BAA) to enable me to adhere to HIPAA regulations?
YES. Connect understands the importance of healthcare data security and compliance with the Health Insurance Portability and Accountability Act (HIPAA). We are committed to safeguarding Protected Health Information (PHI) and ensuring the privacy of patient data. To support healthcare providers in maintaining HIPAA compliance, we do offer a Business Associate Agreement (BAA). Our BAA outlines the terms and responsibilities related to the handling of PHI when using our services. It covers data protection, breach notification procedures, and other essential aspects required by HIPAA. Connect is dedicated to providing a secure and compliant platform for healthcare professionals to connect with their patients and deliver quality care.For specific details and to request a copy of our BAA, please contact our compliance team at [Compliance Email/Contact]. We are here to assist you in meeting your compliance needs and ensuring the confidentiality and security of patient information.
How will Connect integrate with my current healthcare systems?
Connect is designed as a comprehensive solution that caters to all your telehealth needs. Our system is built to function independently and efficiently, offering all necessary features and tools within the platform. This means you won't need to rely on multiple systems or external integrations; everything from patient management, secure communications, scheduling, reporting, and more is available 100% within Connect, simplifying your workflow and ensuring a seamless user experience.
What kind of support do you provide?
Support is at the heart of everything we do so supporting you and your business is our top priority. We offer 24/7 email support as well as an easy-to-navigate comprehensive tutorial library for quick answers to your questions.
How Do I Get Started?
Sign up for a demo and see how easy our services make business management. We hope you'll join us once you see how we can boost your business.
How Secure Us My Customer Data?
Data privacy and security is every company's obligation. That's why we ensure compliance with all governing laws and regulations, as well as provide extra protection against security breaches.
How Does Your Automation Work?
We provide comprehensive automation that will execute and automate workflows across your high-value business processes. Our smart campaigns will put SMS, Email, Web Chat, Phone Calls, and Calendar Appointments on autopilot.
Can I Cancel My Account At Any Time?
You can cancel at any time. No need to worry about obligations or contracts.
What Platforms Do You Integrate With?
Our integration spans across multiple platforms for simple and seamless automation. We use Zapier to automate between over 2000 other applications with ease.
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